Effective Date: July 25, 2025
Last Updated: July 25, 2025
1. Overview
Great Homes 4 U, LLC ("we," "us," "our," or "LaVie Land") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://lavie.us), use our services, or interact with us online or offline.
Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
A. Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Identity Verification: Government-issued ID (when required by law)
- Communication Records: Messages, calls, and correspondence with us
B. Financial Information
- Payment Information: Credit/debit card details, bank account information
- Transaction Data: Purchase history, payment amounts, dates
- Note: Payment information is processed securely by Stripe; we do not store complete payment card data
C. Property Interest Information
- Preferred counties and locations
- Property size and type preferences
- Purchase method preferences (cash vs. financing)
- Timeline and budget information
- Property search and viewing history
D. Technical Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Cookies and Tracking: Session data, preferences, analytics
- Location Data: General geographic location (if permitted)
3. How We Use Your Information
A. Service Provision
- Process property reservations and purchases
- Manage your account and customer dashboard
- Send transaction confirmations and updates
- Provide customer service and technical support
- Facilitate contract execution and document delivery
B. Communication
- Send important account and service notifications
- Provide property updates and new listings
- Deliver marketing communications (with your consent)
- Respond to inquiries and support requests
C. Business Operations
- Improve our website and services
- Conduct internal analytics and research
- Prevent fraud and ensure security
- Comply with legal obligations
- Enforce our Terms and Conditions
4. Information Sharing and Disclosure
We do not sell your personal information.
We may share your information in the following circumstances:
A. Service Providers
- Payment Processing: Stripe
- Email Services: Zoho Mail
- Document Management: Zoho Sign, Google Drive
- Customer Management: Zoho CRM
- Communication: RingCentral
- Analytics: Google Analytics, Meta Pixel
B. Legal and Compliance
- County offices (for deed recording and public records)
- Government agencies (when required by law)
- Legal proceedings (when compelled by court order)
- Law enforcement (when required for investigation)
5. Your Privacy Rights
A. Access and Control
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correct: Update or correct inaccurate personal information
- Delete: Request deletion of your personal information (subject to legal requirements)
- Port: Request a copy of your data in a portable format
- Object: Object to certain processing activities
B. Communication Preferences
- Email: Unsubscribe links in all marketing emails
- SMS: Text STOP to 817-752-9790 to opt out
- Phone: Request to be added to our do-not-call list
- Account Settings: Manage preferences in your customer dashboard
6. Data Security
We implement comprehensive security measures including:
A. Technical Safeguards
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Multi-factor authentication and role-based access
- Firewalls: Network security and intrusion detection
B. Operational Safeguards
- Regular security audits and vulnerability assessments
- Employee training on data privacy and security
- Incident response and breach notification procedures
- Third-party security certifications (Stripe, Zoho platforms)
7. Cookies and Tracking Technologies
A. Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics for performance measurement
- Marketing Cookies: Meta Pixel for advertising
- Preference Cookies: Remember your settings
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
8. Data Retention
- Transaction Records: Retained for 7 years for tax and legal compliance
- Property Records: Retained indefinitely for deed and title purposes
- Marketing Data: Retained until you opt out or request deletion
- Account Data: Retained while your account is active plus 3 years
- Support Records: Retained for 3 years after last interaction
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your rights
Note: We do not sell personal information as defined by the CCPA.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be:
- Posted on our website with an updated effective date
- Emailed to registered users for material changes
- Effective immediately upon posting (unless otherwise specified)
We encourage you to review this policy regularly for any updates.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: support@lavie.us
Phone: 817-752-9790
Subject Line: "Privacy Policy Inquiry"
Response Time: We will respond within 30 days
This Privacy Policy is designed to help you understand how we collect and use your information. If you have any questions or concerns, please don't hesitate to contact us.